Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Account Information

• Email address and name
• Password (encrypted)
• Profile information
• Billing and subscription details

Content and Usage Data

• Images and files you upload
• Generated videos and content
• Project and post data
• Usage patterns and analytics

Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Log data and cookies

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our service
• Process AI video generation requests
• Manage your account and subscriptions
• Send you technical notices and support messages
• Improve our service and develop new features
• Protect against fraud and abuse
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: We work with third-party services (Supabase, Fal.ai) to provide our service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale
• With Consent: When you explicitly agree to share information

4. Third-Party Services

Our service integrates with third-party providers:

• Supabase: Database and authentication services
• Fal.ai: AI video generation processing
• Instagram: Social media integration (when you connect your account)
• Payment Processors: For subscription billing

These services have their own privacy policies, and we recommend reviewing them.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits
• Access controls and authentication
• Secure data centers

However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services:

• Account data: Until you delete your account
• Content: As long as stored in your projects
• Usage data: Up to 2 years for analytics
• Billing records: As required by law (typically 7 years)

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Export your data
• Object to processing
• Withdraw consent

To exercise these rights, contact us at privacy [at] loomgram [dot] com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve user experience

You can control cookie settings through your browser.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: privacy [at] loomgram [dot] com
Address: Kolonnenstr. 8 10827 Berlin, Germany